Why Haven't I Received a Confirmation Email?

Check spam for confirmation email. Request new one with digital passport photos if needed.

Missing Confirmation Email Help

Check spam for confirmation email. Request new one with digital passport photos if needed.

It is possible that the confirmation email has been filtered to your spam or junk folder. We recommend checking those folders to see if the email is there.

If you still cannot locate the confirmation email, you can request a new one below. The new email will also include your digital passport photos if you have ordered them.

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FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

For a passport photo, opt for a neat hairstyle that keeps your face fully visible and avoids extreme styles, ensuring a natural and timeless appearance.
Jewelry allowed in passport photos but follow rules: subtle, non-reflective, non-obstructive, consider cultural/religious reasons.
A modern smartphone is enough. Our smart enhancement ensures your photo meets official requirements, just take it in good daylight.

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