Customer Support

For the quickest answer, start by searching our FAQs below. Can’t find what you need? Send us your question in the live chat. You’ll get help directly in the conversation, usually within minutes. We don’t offer phone support, which helps us keep support simple and our prices low.

  • Help ArticlesFind answers to common questions
  • Photo GuidanceGet help with your passport photo
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Can I Pay in Cash?

We do not accept cash. Online payment options: Credit or debit card and PayPal.

How Can I Pay for My Passport Photos?

Payment options: Credit or debit card and PayPal. Checkout shows the methods available for your order.

Can I Use an Old, Analogue Passport Photo?

Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.

How Do I Make Sure I Look Good on a Passport Photo?

For a good passport photo: use soft light, plain background, neat hair, natural makeup, straight posture, neutral expression, and relax.

What Should I Wear for My Passport Photo?

For a passport photo, wear everyday clothes, simple and neat. Avoid logos, bright colors, and headgear. Your attire should not distract from your face.

How Do I Attach a Passport Photo to My Application?

Print passport photo on quality paper, check application for size and attachment method, then glue or staple the photo carefully as instructed.

Can I Pick the Background Color of My Passport Photo?

Our system applies the background required for the country and document selected in your order.

Can You Have a Beard in Your Passport Photo?

Yes, you can have a beard in your passport photo. Your appearance should match your everyday look, and the beard should not obscure your face.

What's the Best Hairstyle for a Passport Photo?

For a passport photo, opt for a neat hairstyle that keeps your face fully visible and avoids extreme styles, ensuring a natural and timeless appearance.

Can Multiple Passport Photos Be Shipped Together to Save on Shipping?

Save on shipping! Order multiple passport photos and we’ll pack them together in one package, so you only pay for one shipping fee. No extra steps needed!

My Address is Incorrect, Can I Change It?

Report errors asap to change the address before dispatch. No changes after shipping; double-check for timely delivery.

Why Does My Passport Photo Have Incorrect Colors?

Our smart enhancement automatically corrects brightness and color balance for official compliance. Covered by our acceptance guarantee.