Why Was the Money Deducted from My Account for the Failed Order?

Canceling a payment results in a notification. If you reorder successfully, the payment is deducted. Verify the order number on your receipt for accuracy.

Payment Deducted After a Failed Order

Canceling a payment results in a notification. If you reorder successfully, the payment is deducted. Verify the order number on your receipt for accuracy.

When you cancel a payment or encounter an error, you will receive a notification email. If you make another attempt and successfully place the order, the payment will be deducted from that transaction.

It is important to carefully check the order number on your receipt when verifying a payment, to ensure that it matches the correct order.

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FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Reordering a previously taken photo isn't possible. Photos retained for 90 days; consider uploading the original for a new order.
Yes, you can wear earrings in a passport photo, but they should be small and not cause glare or obstruct your face.
Keep mouth closed, relax facial muscles, and look at the camera for clear, recognizable features in passport photos.

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