Why is My Photo Being Rejected on the Website?
If your photo is rejected, ensure good lighting and visibility. Our smart enhancement adjusts posture, lighting, and background for official compliance.
Photo Rejection Troubleshooting
If your uploaded photo does not meet one or more of the official requirements, our system will indicate this immediately.
Our smart photo enhancement technology adjusts lighting, posture, and background where possible, but your face and eyes must remain clearly visible for the system to verify compliance.
Make sure to take your photo in bright, even daylight and follow the instructions carefully. This helps our software create a technically valid passport photo suitable for official documents.
Frequently Asked Questions
Everything you need to know about Rostrio
Still Have Questions?
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