Can I Get a Refund?

Refund for a Rejected Passport Photo

Yes. If one or more photos from your order were rejected by an official authority, they are covered by our 100% acceptance guarantee.

We recommend choosing a free retake first. You can create and order a new photo through our regular process at no additional cost. If you prefer, you can request a refund instead.

What You Need

To submit your request, enter the email address used for your order and your order number. Then select every rejected photo, choose the relevant document and tell us the technical reason for the rejection.

Before you confirm a refund, we show the exact amount you will receive. We refund the value of the selected photos to your original payment method. Shipping costs are also refunded when no other unrefunded items remain in the order. If other items remain, the original shipping costs are not refunded.