What If My Passport Photo is Not Accepted?

If your passport photo photo isn't accepted, we've got you covered! Learn how to request a free redo or get a refund with our 100% warranty.

Rejected Passport Photo: Warranty and Refund Options

If your passport photo photo isn't accepted, we've got you covered! Learn how to request a free redo or get a refund with our 100% warranty.

Sorry to hear that the photo was not accepted. But don't worry, we offer a 100% warranty.

You can request your warranty on this page. This means you have two options:

  • Make a New Photo, Free of Charge
  • Get a Refund

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FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Sunglasses are not allowed in passport photos because your eyes must be clearly visible for identification and compliance.
Report errors asap to change the address before dispatch. No changes after shipping; double-check for timely delivery.
The choice is yours based on the pricing package: prints for $14.95 or digital for $5.95. Get individual digitals and a digital sheet.

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