Why Haven’t I Received My Passport Photos?

We dispatch orders within 24 hours. If not received in a week, we'll send replacements.

Shipping Delays, Order Processing, and Photo Resend Request

We dispatch orders within 24 hours. If not received in a week, we'll send replacements.

Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.

Normally, we dispatch the photos within a few hours (but always within 24 hours), from our offices in the Netherlands. For instance, if you place an order at 10:00 am, the photos will be dispatched by 10:00 am the following day.

If the photos have not arrived after one week, it may indicate a potential issue with the postal services. Kindly inform us below, and we will send you new photos without delay.

How Useful Was This Page?

Give it 1 to 5 stars.

5.0 Average from 1 Rating

FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

No smiling in passport photos due to facial recognition needs, consistency for biometrics, international standards, and reducing subjectivity in identification.
Learn passport photo rules, pick a well-lit spot, set up the camera, pose correctly, ensure even light, take many photos, and review before printing.
Canceling a payment results in a notification. If you reorder successfully, the payment is deducted. Verify the order number on your receipt for accuracy.

Still Have Questions?

Our support team is here to help you.